Manager (Team lead of Maintenance team)

We're looking for an experienced Manager to lead a dedicated cross-functional team that keeps mission-critical systems running for a global higher-education client, spanning multiple university brands across the USA, Canada, the UK, and the EU.

You'll run a lean, multi-disciplinary team in close partnership with the Technical Lead — keeping live services available, secure, and compliant while delivering enhancements and change projects on top.

The role sits at the intersection of operations, delivery, and client relationship: support tickets get resolved, security patches land on time, sprint commitments are met, and the client always knows where things stand.

When something urgent comes in from senior management, you're the one who keeps calm and gets it sorted. The ideal candidate brings strong stakeholder communication, issue resolution, and team coordination skills — plus a genuine interest in using AI tools and automation to make everything run faster and smarter.

Responsibilities

Team leadership & operations

• Lead and develop a cross-functional team;

• Plan sprints, estimate tasks, balance workload across maintenance, support, security, and change projects — ensuring the team's capacity is allocated effectively against a fixed service surface;

• Drive knowledge sharing, documentation, and onboarding to reduce single-person dependencies and build team resilience;

• Work in close partnership with the Technical Lead on security maintenance, incident resolution, and technical decision-making;

• Coordinate cross-brand release planning.

Stakeholder management & communication

• Act as the primary point of contact for the client and internal stakeholders, fostering strong relationships and clear communication;

• Handle escalations and urgent requests from C-level management with appropriate prioritisation and responsiveness;

• Communicate progress on monthly/quarterly initiatives, service reviews, and delivery metrics to both internal teams…