AI Call Quality Analyst

A stealth-mode AI-powered Cloud-Native Health-Tech company is looking for an AI Call Quality Analyst.

The Business Domain revolves around providing Better Care for the US Patients; meaning, it’s about Treating Patients well. The company was founded more than five years ago.

It’s not vaporware, their platform supports US Physician Networks (IPAs) by enabling Smarter, Risk-Adjusted, and more Predictive Care that improves real patient outcomes.

Compensation and Benefits:

Paid Time Off

The company has Unlimited PTOs Policy and compensated New Years Holidays on top of that. The misuse of the policy isn’t welcomed, though it’s definitely possible to take at least two weeks – and fully compensated – vacation, or more.

Corporate Hardware

The company provides Corporate Hardware for employees who completed their Probationary Period, as well as proven their value.

Means of Communication

We use Google Workspace, Slack, Zoom, and similar collaboration tools for messaging, meetings, and document sharing across the organization. We don’t use Microsoft Outlook, Microsoft Team and similar software.

Cloud-Native

There’s real ability to make most solutions in a Cloud-Native and Third-Party Integrations manner, rarely spinning something self-hosted (e.g., over GKE). Fully Serverless Approach, based on Cloud Functions and Cloud Run is definitely not welcomed.

Team Building

The company partially compensates Team Building events, when multiple teammates are located in nearby countries.

Responsibilities

Own the quality of our AI-driven patient communications - define what "good" means, catch where it breaks, and drive the fixes across the agent, the flow, and the checks.

Key Focus Areas

• Conversation QA: review AI voice/chat interactions and score them against a defined behavioural rubric.

• Evaluation & monitoring: own the automated checks and the human review loop; keep the quality signal trustworthy.

• Continuous improvement: turn findings into concrete changes…