Senior Airport Lead

Cathay Pacific Airways , represented in Kazakhstan by its official General Sales Agent, APG Central Asia, is seeking qualified candidates to join its team in Almaty.

Responsibilities:

Safety First, Quality Always

• At least 3 years solid Customer Service experience, preferably in airlines or airport services

• Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards

• Achieve absolute operational integrity with zero safety defects and security infringements

• Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents

• Deputise as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)

Operational Excellence

• Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free

• Help to implement innovative ideas and strive to do things differently and better in all aspects of airport operations

• Assist in ensuring and maintaining operational and productivity performance conformance to standards

• Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required

• Conduct flight briefings as required

• Willing to take up extra responsibilities (e.g. projects) and work shift duties

• Undertake any other reasonable task as required

Outstanding Product and Services

• Ensure people and team are up-to-date with the latest product knowledge and support the team to effectively utilise products and services to provide the highest possible quality of for our customers across all touch points

• Support the team…